Refund policy

We want you to be satisfied with your purchase from us!  We will do what we can to make the order right if there was an error on our part. However due to the nature of our business most items are customized and therefore straight returns are going to be at the discretion of Xcaliber Trophies Inc.

Please contact us for any inquiry regarding your order. We can be reached at xcaliber.trophies@bellnet.ca. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / N-returnable items
Certain types of items cannot be returned, as our business is based on custom products (most special orders or personalized items) cannot. Please get in touch if you have questions or concerns about your specific item.  Do not return the item to us until you have instructions to do so. We will have direct instructions for you when we chat.
Unfortunately, we cannot accept returns on sale items.

Credit note / Refund
We will notify you once we’ve received and inspected your item and let you know if the issue can be corrected. If that is not possible Xcaliber may provide you with a credit note or refund. In the case that an item purchased from us was not customized, but there is a problem with it please contact us first. Please remember if we do issue a refund it can take some time for your bank or credit card company to process and post the refund too.